This Privacy Policy explains how CallPilot, operated by Sanga Technologies LLC, collects, uses, stores, and shares information when you use the CallPilot web or mobile application. CallPilot provides second-number calling, SMS on eligible enabled numbers, call history, and related account features. Some accounts also have WebRTC, SIP, and administration tools.
Information we collect
- Account information such as name, username, email address, role, account status, and authentication data.
- WebRTC project information that you provide, including server URL, API key, API secret, project name, and selected project settings.
- Calling and telephony data, including room names, participant identity, call status, call direction, phone numbers used for SIP calling, timestamps, duration, and related call metadata.
- For enabled SMS numbers, message content, sender and recipient numbers, timestamps, provider message identifiers, and delivery status needed to show conversations and operate messaging.
- Voice and microphone access is used only when you start or join a WebRTC or SIP call. Audio is routed through your configured realtime communication and telephony services.
- Chat and transcript data may be displayed during calls when transcription is enabled by your configured services.
- Technical data such as app version, device/platform information, logs, API errors, and diagnostic information needed to operate and secure the service.
How we use information
- To provide account access, project management, WebRTC calling, SIP calling, call history, analytics, and admin features.
- To test and save WebRTC project credentials, connect to selected projects, create call tokens, and manage call-related resources.
- To protect the service, debug issues, prevent misuse, and improve reliability and performance.
- To send, receive, display, and troubleshoot messages on SMS-enabled numbers assigned to an account.
- To comply with legal, security, and operational requirements.
Sharing and third-party services
- CallPilot uses realtime communication infrastructure and configured telephony providers to provide WebRTC, SIP, and related call features.
- SMS content and routing details are transmitted to the applicable messaging provider to send or receive messages and report delivery status.
- We do not sell personal information.
- Information may be shared with infrastructure providers, analytics/logging systems, realtime communication providers, telephony providers, and service vendors only as needed to operate the app.
- Mobile phone numbers, SMS opt-in data, and consent status are not sold or shared with third parties or affiliates for their promotional or marketing purposes. We share this information only with service providers needed to operate and deliver the messaging service.
- Your use of third-party realtime communication and telephony services may also be governed by those providers' own privacy policies and terms.
Credential handling
- WebRTC credentials are used to access the project selected by you or your organization.
- For logged-in users, project credentials are stored by the service so they can be selected and reused in the app.
- You should only add WebRTC project credentials that you own or are authorized to use.
Data retention and deletion
- We retain account, project, call log, message, and operational data for as long as needed to provide the service, meet legal obligations, resolve disputes, and maintain security.
- You can delete your account from the app settings. Admin users may also deactivate or delete users where allowed by the application.
- Deleting an account disables access and removes or deactivates account-linked application records according to our operational requirements.
- Some records may be retained for backup, legal, fraud prevention, security, or audit purposes.
Security
- We use reasonable technical and organizational measures to protect information, including authenticated API access and encrypted transport where supported.
- No internet service can guarantee absolute security. Keep your account password and project credentials confidential.
Children's privacy
- CallPilot's personal second-number service is intended for individuals and is not directed to children under 13.
- We do not knowingly collect personal information from children under 13.
Changes to this policy
- We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised effective date.
Contact
- For privacy questions or deletion requests, contact Sanga Technologies LLC at support@sangahub.com.