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Help & answers
A little clarity before your first conversation.
Find out how numbers, calls, texts and account credit work in CallPilot. For an account-specific issue, our support team can help.
Getting started
What is CallPilot?
CallPilot is a personal second-number calling and messaging app operated by Sanga Technologies LLC. It lets you keep calls and supported texts separate from your primary phone number.
How do I get a number?
Sign in, open Numbers and browse available US numbers. Review the quote and submit a request. A request needs approval before the number is ordered and activated; submitting it does not reserve the number.
Does CallPilot replace my SIM or primary phone service?
No. CallPilot gives you an additional number through an internet-connected app. Keep your primary phone service, especially for emergency calls and services that require a mobile number.
Calling and messaging
Can I make and receive calls on the web?
Yes, with an active calling line and a supported browser. Open Dialer, allow microphone access and keep the calling connection active to receive browser calls. Your network, device permissions and account access affect availability.
Can I send and receive texts with every number?
Texting is available on supported numbers after SMS has been enabled. Check My Numbers and Messages for your number's readiness. Calling availability alone does not guarantee that SMS is ready.
Who can see my number's messages?
The SMS inbox is scoped to the account that owns the number. Access to shared calling features does not automatically grant access to that inbox. See the Privacy Policy for how service data is handled.
Will new messages appear without refreshing?
Yes, while your inbox is connected and the number's subscription is active. If the connection is interrupted, reconnect or reopen Messages to catch up.
Are verification codes guaranteed to work?
No. Some websites and services do not accept virtual phone numbers, and delivery of verification codes is not guaranteed. Do not depend on a new number for critical account access until you have verified that the service supports it.
Can I use CallPilot for emergency calls?
Do not rely on CallPilot for emergency calling. Use your primary phone service or another locally supported emergency-calling method.
Credit, renewals and invoices
Where can I see the actual price?
Review the current quote in Numbers before you submit a request. Your account's Billing and Usage pages show subscription information, invoices, credit and activity. This website does not promise a fixed price for every number or destination.
Why is some credit reserved?
A reservation temporarily sets credit aside while the final charge is pending. It is already excluded from Available balance, not deducted twice. Older reservations may remain while their final results are confirmed; unused amounts are released.
Can my credit balance go negative?
Yes. Incoming and outgoing usage is chargeable, and the balance can go negative. This does not extend an expired subscription: calls and texts are suspended if the monthly number rental is not paid or renewed.
What happens if I cannot pay the monthly rental?
If available credit cannot cover renewal, calls and SMS are suspended and the number is held for a limited period. Add enough credit during that hold to renew service. Check Billing for the hold deadline; retention and recovery after the deadline are not guaranteed.
Does one text always count as one SMS?
No. Longer texts and some characters, including many emoji, can require multiple SMS segments. Message usage and the applicable segment rate determine the cost.
Where are my invoices?
Open Billing to view number-purchase and renewal invoices and download PDFs. Credit transactions are shown separately so you can distinguish account funding, usage charges and rental payments.
Can a coupon reduce all future charges?
Only if its stated terms explicitly say so. Current eligible number-purchase coupons apply to the initial invoice, not automatically to later rental renewals, calls or SMS.
Make room for another number.
Explore available numbers and review your quote in CallPilot.